Shipping Policy

Shipping & Returns Policy – Australia

Our Policy

We want you to love your purchase! If you’re not completely satisfied with your wellness product, we offer a 15-day money-back guarantee from the date of delivery.

All returns must be made within 30 days of purchase for a refund or exchange, unless the 15-day money-back guarantee applies.

Eligibility for Returns

To be eligible for a return or refund, your item must:

  • Be unused and in the same condition you received it
  • Be in the original packaging

Non-returnable Items

Certain items cannot be returned:

  • Perishable goods such as food, flowers, or magazines
  • Hazardous materials, flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items (check individual product details)

Partial Refunds

In some cases, only partial refunds are granted:

  • Items with obvious signs of use
  • Opened CDs, DVDs, software, video games, or other digital media
  • Items not in original condition, damaged, or missing parts for reasons not due to our error
  • Items returned after 30 days of delivery

Money-Back Guarantee

If you are not happy with your wellness product, you can request a full refund within 15 days of receiving it, no questions asked. The product must still be unused and in its original packaging.

To claim, contact us at shop@sunempire.com.au or call 1800 911 888 / +61 477 60 50 40 and follow the return instructions.

Refunds

Once your return is received and inspected, we’ll notify you by email regarding approval or rejection of your refund.

If approved, the refund will be processed and applied to your original method of payment within 5–10 business days.

Late or Missing Refunds
  1. Check your bank account.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank.

If you’ve done all the above and still haven’t received your refund, email us at shop@sunempire.com.au.

Sale Items: Only regular-priced items are eligible for refunds; sale items are not refundable.

Exchanges

We only replace items if they are defective or damaged.
To exchange, email us at shop@sunempire.com.au or call 1800 911 888 / +61 477 60 50 40 with your order details.

Shipping Returns

Please send your product to:
Sun Empire
316/261 Bridge Rd,
Richmond, VIC 3121, Australia

  • You are responsible for return shipping costs.
  • Shipping costs are non-refundable.
  • For items over $75, consider using a trackable shipping service or purchasing shipping insurance.

Gifts

If the item was a gift shipped directly to you, you’ll receive a gift credit for the value of your return.
If the gift was sent to the purchaser first, the refund will go to the gift giver.